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PM-26: Complaint Management

An OSCAL Control

    • organization-defined time period
    • time period

      the time period in which complaints (including concerns or questions) from individuals are to be addressed is defined;
    • time period

      the time period for acknowledging the receipt of complaints is defined;
    • time period

      the time period in which complaints (including concerns or questions) from individuals are to be reviewed is defined;
    • time period

      the time period for responding to complaints is defined;