Implement a process for receiving and responding to complaints, concerns, or questions from individuals about the organizational security and privacy practices that includes:
a.
Mechanisms that are easy to use and readily accessible by the public;
b.
All information necessary for successfully filing complaints;
c.
Tracking mechanisms to ensure all complaints received are reviewed and addressed within organization-defined time period
;
d.
Acknowledgement of receipt of complaints, concerns, or questions from individuals within time period
; and
e.
Response to complaints, concerns, or questions from individuals within time period
.