Exchange must provide redundancy.

Load balancing is a way to manage which Exchange servers receive traffic. Load balancing helps distribute incoming client connections over a variety of endpoints. This ensures that no one endpoint takes on a disproportional share of the load. Load balancing provides failover redundancy in case one or more endpoints fails. By using load balancing, users continue to receive Exchange service in case of a computer failure. Load balancing also enables Exchange to handle more traffic than one server can process while offering a single host name for your clients.